This is one of those highly unfortunate situations that
simply make me both sad and angry. I love crystal nail files and was really
looking forward to reviewing this one from GERmanikure. Sadly, what was
supposed to be a beautiful blue crystal glass nail file arrived at my door in
pieces!
I fully understand that things happen during the shipping
process and in defense of this company; they do not do their own fulfillment.
BUT, immediately after opening the package and realizing that the crystal glass
nail file was broken I contacted the company. I am still waiting for a reply!
The only issue that I am happy about is that fact that I quickly realized that
I’d received a broken item and was fortunate not to have cut my hands!
The company states, “GERmanikure
crystal glass file is handcrafted in the Czech Republic from thick Bohemian
glass and specially formulated and tempered against breaking.” I guess this is
a statement pertaining to normal wear and tear and I cannot fault the company
for a poorly package (and probably mishandled) item. Another statement that had
me totally stoked, “GERmanikure believes in long tool life, healthful living,
and good environmental stewardship. Each glass file is made in the Czech
Republic by trained adult artisans paid fairly. This item is guaranteed free
from unethical workmanship such as child labor.”
I was contacted by a super nice person from Germanikure who was very apologetic and sent me out a replacement right away! I couldn't be happier with the company, the customer service and most especially the product! I feel good about spending my money on items that not only work well, but also particpate in fair labor practices! I am definitely stocking up on these for family and friends, and if you want to do the same you can go directly to the Germanikure website!
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